Acer model examples: E5-411, E5-774G
Download and install the following drivers form its product site. Then reboot the unit.
Serial I/O Driver or Serial I/O Driver (Kabylake) according to the unit's CPU
If it still does not work, then download and install Intel chip set driver or Chipset Driver (Skylake/Kabylake) form its product site. Then reboot.
If it still does not work, update the bios.
Trackpad should work in "Advance mode" as well.
It is confirmed working by Parmm and Paul Lee.
ref. web URL